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RDP issue Logonui.exe unknown module

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Hi

Since several weeks I have a strange issue with a customer Citrix environment.

We deploying a golden image and running 9 servers on Windows 2008R2. The Citrix is version 6.5

Why Microsoft Forum, Citrix says its not ICA but RDP who fails and refers to Microsoft.

Almost every day the customer has issues to login to the servers.

As test we try to open each server via Remote Desktop. 1 of more servers (not all!) are failing to connect to RDP. Only console view seems to work.

In eventviewer we only see 1 Error event;

Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007feefada5d0
Faulting process id: 0x1b74
Faulting application start time: 0x01d5d290f179a0fc
Faulting application path: C:\Windows\system32\LogonUI.exe
Faulting module path: unknown
Report Id: 2f43d812-3e84-11ea-a213-005056bf4206

I found several posts on an issue with LogonUI but never with unknown module.

The faulting process id is always different and is not a active PID.

Could somewone point me to a suggestion?

Problems started with latest Windows Updates. Return to previous versions is not possible anymore.

Thank you


great to help, great to be helped



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