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Black Screen on all new Connections, SessionHost has to be rebooted

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hi,

we're suffering from session hosts that produce black screen errors in a RDS 2016 farm.

already connected users can mostly work, all new connections end up with a black screen.

to resolve the error the server has to be restarted.

i can say that

- this error appears after error 1534 (Fehler bei der Profilbenachrichtigung des Ereignisses Delete für Komponente {709E2729-F883-441e-A877-ED3CEFC975E6}. Fehlercode: Das System kann die angegebene Datei nicht finden.) starts appearing in the eventviewer.

- upon checking the registry for this SID i end up at "ProfileNotifyHandler Class app id {E10F6C3A-F1AE-4adc-AA9D-2FE65525666E} inprocserver32, C:\Windows\System32\gameux.dll".

- starting explorer.exe per taskmgr does not open an actual explorer window although the process appears in taskmgr

- tskmgr, eventvwr, cmd can be started without problems

- affected users appear as active in RDS management

- no third party security software is installed

- farm is fully patched

- HKLM\Software\Microsoft\WindowsNT\CurrentVersion\ProfileGUID and ProfileList are ok (no old or .bak entries)

looking forward on how to resolve this without  rebooting the server or a permanent fix

thank you

best regards



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