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Access Denied when trying to Remote Control a session on Server 2008 R2

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I have 2 2008 R2 RD servers in a domain environment. I logged in under admin to remote control a session to assist a user with an issue and I get access denied. On the AD i have the user's remote control tab to Enable control and to be able to interact with session without user's permission. I also went into the RDS's Session Host Configuration > RDP-TCP >Properties >Remote Control Tab and even changed it to Use Remote control with the following setting and still get access denied. Any ideas on how to fix issue?

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