We recently upgraded from IE10 to IE11 on our Citrix servers (w2k8R2)
Now we have the problem, that IE11 crashes all the time. Mostly when you try to open a hyperlink or a new tab.
The Eventviewer shows me something like that:
Event ID: 1000
Task Category: (100)
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16384, time stamp: 0x52157231
Faulting module name: ntdll.dll, version: 6.3.9600.16408, time stamp: 0x523d45fa
Exception code: 0xc0000005
Fault offset: 0x0001e12c
Faulting process id: 0x1e84
Faulting application start time: 0x01ced715c9f58083
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
I already tried...
Reset IE - no help.
Addons disabled - no help.
Disable Protected Mode - no help.
Another local user account - no help.
I also tried to replace the ntdll file with the following command:
icacls c:\windows\system32\ntdll.dll /grant Administrators:F
But the error is still there.
I added a regkey, so everytime the IE crashes, a dump will be created. I opened this dump with WinDbg and it shows me that:
Loading unloaded module list
..
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1958.15a0): Access violation - code c0000005 (first/second chance not available)
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
kernel32.dll -
eax=00000000 ebx=02b8ef84 ecx=6abe4285 edx=002e54c0 esi=00000002 edi=00000000
eip=7722015d esp=02b8ef34 ebp=02b8efd0 iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246
ntdll!NtWaitForMultipleObjects+0x15:
7722015d 83c404 add esp,4
Anybody an idea what we can do? I dont want to uninstall IE11.
Thanks for any help