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RD Gateway role fails to install on Server 2016

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We have completed RDS deployment and now trying to add RD Gateway role. The wizard fails with no information. Checking the event logs and it says the role was successfully installed, but it is not. Have enabled debug logs and checking RdmsUI-trace.log, it also says the role was successfully installed, but it is not.

According to this article, we should also have an RDMSDeploymentUI.txt file in Windows\Logs, but none has been created (yes registry entry is added and server has been rebooted multiple times).

Have run the wizard several times, including several reboots and get the same every time. When adding the RD Gateway role, the instructions on certificate is exceedingly confusing, conflicting itself. We don't want to use a self-signed certificate - we have a proper certificate, but it's not clear whether we can specify the real certificate or must use a temporary self-signed certificate initially. In any case, I have tried both, specifying the actual public certificate common name we will use (rds.ourdomain.co.uk) as well as the local server name (our-rds.domain.local). Same failure every time.

With zero information on why the wizard says it failed while other parts say it succeeded, but didn't because the role is most definitely not installed, how can we determine what the issue is?

For information, this 2016 server is a member server on a network controlled by an SBS 2011 box, if that has any bearing.


Adam@Regis IT



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