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Start menu not coming up, Server 2016 RDS

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A few users are experiencing this problem.

 

Event ID: 5973

Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

 

And event ID: 1000

Faulting application name: ShellExperienceHost.exe, version: 10.0.14393.2125, time stamp: 0x5a990817
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.14393.2125, time stamp: 0x5a9909e5
Exception code: 0xc000027b
Fault offset: 0x00000000006d710b
Faulting process id: 0x6b78
Faulting application start time: 0x01d3c1fbf1890ced
Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 7c1dae0b-eec7-416c-b5c9-5148b1bc7ba6
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.14393.2068_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App

 

When this happens the start menu will not work. This corresponds with me enabling the roaming of C:\Users\user\AppData\Local

 

I'm wondering if there is a folder I should exclude from roaming.

 

If it's not being caused by roaming the local folder then it may be caused by some GPO settings I also changed. I did this because windows search was out of control and consuming too many resources. Unfortunately I cannot disable search completely because of Outlook. My discussion on Outlook and search I had to re enable indexing outlook.

 

Any guidance on this is appreciated.

 

So far the only fix I've come up with is temporary, which is to delete the local profile and on the next login the start menu works. After a day or 2 it stops working again. I haven't totally recreated the user profile and I'm hoping this is not the ultimate fix because that would be a PITA to have to do that for all the users that have this happen.






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