We have a Dell TS130 running Windows Server 2016 system which is supposed to server as a Remote Desktop Services server. It lets two people connect via RDP and then says we have limited connections and all of the connections are in use, try again later. Considering we have ten licenses something is clearly wrong. The Remote Desktop Licensing Diagnoser says no problems detected. 4 licenses issued 6 left available. It sees the licenses and it issuing the licenses but only allows two connections at a time. I spent all day yesterday on the phone with Dell. They can't find a problem and sent me to a Microsoft phone number which leads me to this situation.
Microsoft told me on the phone that the service ticket must be initiated online but the URL they directed me to will not allow me to submit a ticket because we don't have a support contract and it will not let me submit a per incident ticket because it says we are an "Azure Client"?? The only Azure connection is a couple of laptops that predate the server. I'm very frustrated and I wonder if Microsoft can come up with any other ways to piss me off.
If anyone has any helpful suggestions I would appreciate them.