Hi,
Not sure if this should be asked here or not. If I have submitted in error, please let me know and I will redirect my query elsewhere.
We have an RDS platform (single GW/CB/Lic server - Windows Server 2016, 3 RDSH servers - also Windows Server 2016). The platform is accessed using HP Thin Clients via the Gateway's RDWeb feed. The clients connect fine and all applications and hardware devices appear to work correctly.
However, intermittently (doesn't seem to be any rhyme or reason that I can ascertain) one of the servers (it can be any of the three) will BSOD with a bugcheck of 0x0000009f (DRIVER_POWER_STATE_FAILURE). The server automatically reboots after a period of time and then works normally. Sometimes the BSOD happens only once, but then other times it will BSOD three or four times in a row shortly after coming up from the previous BSOD reboot.
From what I can gather, Windows is attempting (and failing) to instruct some device attached to the system (presumably via one of the remote sessions) to enter into a power saving mode and BSODs as a result. I have disabled USB power saving on the server but this does not resolve the issue. I have tested one of the RDSH servers by removing it from the connection pool and left it running without clients for a number of months and it has so far not given me any problems.
I took the MEMORY.DMP file (which is available for anyone to peruse upon request) and tried my best to analyse it using the tools available, and it seems to point to hidusb.sys, though I am unsure as to how to trace the problem any further.
All RDSH servers are patched with latest crticial/security patches as of a week ago.
Any possible thoughts as to avenues I could explore to diagnose/resolve this issue?
Thank you in advance for any advice you might be able to offer.